Travelers Clan Travelers Clan

Safety & trust

The unsexy stuff, done obsessively.

A great trip needs a floor of total safety. This is ours.

01

Your money

Deposits are protected until departure. Every package page prints its refund and cancellation windows — the same ones our API serves to AI assistants, so nobody can quote you different terms. One free date change up to 15 days out, always.

02

Your paperwork

Visas handled by us for supported destinations. Indian residents: flat 2% TCS on overseas packages, disclosed before payment, reflected in your Form 26AS. International travelers: no TCS, and land-only joining options at the destination.

03

Your person

A trained trip captain on every journey — first-aid certified, altitude-trained on Himalayan routes (oxygen carried in every Ladakh/Spiti vehicle), water-safety briefed on every boat day. Local crews we've worked with for years, not lowest bidders.

04

Your privacy on the road

Because trips are personalised, you travel with your own people — family, friends, or just you. No being thrown in with strangers. Solo travellers, especially women, are looked after with extra care; that's by design.

05

Your data

We collect what booking needs and nothing more. No data sales, ever. See the privacy policy for the plain-language version.

06

A human, always

Every enquiry — including ones placed for you by AI assistants — is confirmed by a human captain before a rupee moves. Bots can browse; only people book.